Salon Policies

PLEASE READ BEFORE BOOKING YOUR APPOINTMENT

ATTENTION ALL CLIENTS (NEW & CURRENT):

• Appointments are booked ONLINE only (no walk-ins).

• Referred clients MUST also book online and follow all salon policies.

• Servicing ages 16 and up only. 

COVID Guidelines:

• Face masks are now OPTIONAL inside the salon suite.

• If you are experiencing any cold/flu or COVID symptoms, please DO NOT come to your appointment. Notify your stylist and follow proper CDC quarantine guidelines.

SALON SUITE GUIDELINES & RULES:

• “Working from the salon” is allowed as long as it does not interfere with services and time allotted for the appointment. 

• Please note that there will be salon background noise present.

• No children are allowed in the salon suite.

• Extra company or pets are not allowed.

• VLOG/Media (video cameras) are not allowed during appointments.

• Meals are not allowed, but beverages and snacks are welcomed.

NO LONGER PROVIDING SERVICES THAT ARE NOT LISTED ON THE SERVICE LIST. Please note that going into 2025  (January 1st) our service menu, hours of operation, and prices have changed. This will reflect in future bookings.

COLOR SERVICES:

• Color services are not being rendered at this time (for natutal hair or hair-extensions). Any request will be denied.

CANCELLATION POLICY:

• Deposits are NON REFUNDABLE and may be refunded at the stylist’s discretion for EMERGENCY REASONS.

• Cancellations at any time result in forfeiting the deposit.

• Forfeited deposits are NOT transferable; a new deposit is required to REBOOK.

• No call/no shows will be charged the full price for services booked.

• Late fees are applied after the 5-minute grace period.

• Appointments are subject to cancellation if more than 15 minutes late (cancellation fee is applied) if conflicts with another appointment scheduled.

• Refusal of service can be made by the stylist if the client refuses to abide by the policy terms.

HAIR EXTENSIONS:

• Hair extensions are NOT provided or stored by the stylist. Please DO NOT leave hair extensions behind, it will be disgraded same-day. We (ShantaeDenise) will not be responsible of any hair extensions/hair products brought in by customer.

• We are NO LONGER coloring hair extensions. ** prep work for extensions must be done PRIOR to the appointment date..

•     Bundles must be dropped off to the salon 5-7 business days prior to the install/appointment date.

For HAIR EXTENSIONS, visit: https://shop.mayvenn.com/ShantaeDenise 

Coupon Code: ShantaeDenise