Salon Policies

📌 PLEASE READ BEFORE BOOKING YOUR APPOINTMENT

Dear Clients (New & Existing),

To ensure an exceptional and smooth salon experience, please take a moment to carefully review the following policies before booking your appointment:

📅 APPOINTMENT POLICY

• All appointments must be booked online via Vagaro. Walk-ins are not accepted.

• Referred clients must create their own Vagaro profile and book independently. For privacy and accountability, sharing login details to book for someone else is strictly prohibited.

• Services are available for clients ages 16 and older only.

• A deposit is required to secure your appointment. This applies to:

• All initial bookings

• Any rebooked appointments

• In-person bookings made at the salon

😷 HEALTH & SAFETY GUIDELINES

• Face masks are now optional inside the salon suite.

• If you are experiencing symptoms of a cold, flu, or COVID-19, do not attend your appointment. Please notify your stylist to cancel. Failure to comply may result in permanent termination of services.

🏠 SALON SUITE RULES

• You may work remotely (i.e., on a phone or laptop) during your appointment, as long as it does not interfere with the service or timing.

• Background noise is normal within the salon environment.

• Children are not permitted in the salon suite at any time.

• Extra guests and pets are not allowed inside the salon suite.

• Vlogging, video recording, or any form of media capture is not permitted during services.

• Full meals are not allowed. Beverages and light snacks are welcome.

🛑 SERVICE MENU

• Only the services listed on the salon’s official service menu are available.

• No exceptions or custom requests will be honored outside of what’s listed.

🎨 COLOR SERVICES

• At this time, color services are not being offered — for natural hair or extensions.

• Any requests for color services will be respectfully declined.

❌ CANCELLATION & LATE POLICY

• All deposits are non-refundable. In rare emergency situations, a refund may be issued at the stylist’s discretion.

• Cancellations at any time will result in forfeiture of the deposit.

• Deposits are not transferable. A new deposit is required for rebooking.

• No-call/no-show clients will be charged the full cost of services booked.

• A 5-minute grace period is offered. After that, late fees will apply.

• Appointments arriving more than 10 minutes late may be canceled if they conflict with another scheduled appointment. A cancellation fee will apply.

• The stylist reserves the right to refuse service at any time if policies are not followed.

💇🏾‍♀️ HAIR EXTENSIONS POLICY

• Hair extensions are not supplied or stored by the stylist.

• Any hair left behind will be discarded the same day.

• ShantaeDenise is not responsible for any hair or hair products brought in by the client.

• We are no longer offering coloring services for hair extensions.

• All prep work must be completed prior to your appointment.

• Bundles must be dropped off 5–7 business days before your scheduled install date.

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